Privacy policy / Terms & Conditions
/ WEEE & Recycling policy

Complaints Procedure -
 

At John Mitchell Electrical we pride ourselves on giving the best possible customer service. However, we understand that sometimes things don't always go to plan, so should you wish to register an official complaint please do so directly by telephone, on 01376 550 770. In certain circumstances we may ask for this to be done via email, in these instances we will provide you with the relevant email address.

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General Waste Policy -

 

We do not take away or dispose of packaging originating from delivered goods, this includes but is not limited to; Plastic Wrapping, Polystyrene, Wood and Cardboard. It is the responsibility of the recipient and/or keeper of the appliance, to dispose of any waste in a responsible manor.

If a customer makes a request for us to take away the packaging and dispose of it on their behalf, we may do so for a small fee. However depending upon certain factors, such as van space, this may not always be possible.

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Payments -
 

Accepted payment methods:

- Cash

- Card (Visa Debit/Credit, Mastercard Debit/Credit, Amex)

- BACS (bank transfer)

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Methods of payment we do NOT accept:

- Cheques

- Over the phone card payments (where the payment card is not registered to the delivery address)

- Credit (HP) John Mitchell Electrical does not currently offer credit options for purchases

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When an order is placed with us, either here in the shop, by email or via telephone, we may accept payment upfront, via the above approved methods or by means of payment on delivery. Our delivery teams have with them a portable chip and pin card machine, which allows for secure payments in customers homes.

 

In instances where payment has not been made before the delivery day, we will require any remaining balance is settled before leaving the property. It is unacceptable for payment to be deferred or made in installments, unless agreed upon before hand. Should payment be unable to be made, the delivered item(s) will remain the sole property of John Mitchell Electrical, until such time full payment has been made. We have the right to remove the item(s) in order to recover them back into our possession. 

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Refunds -

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Refunds can only be issued to the same method that the original payment was made. We require customers to keep their copy of any payment receipt as their proof of purchase. It is the responsibility of the customer to keep and make available their original payment receipt on request of a refund. Without this we may be unable to accept a refund request. We may also accept a bank statement as proof of purchase.

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Special Orders -
 

Our catalog of products offers a wide range of choice to our customer. However should you see a specific item we don't offer within our 'standard range', please let us know the make and model and we will endeavor to source it for you. Should we be able to supply the product we will offer this to you as a 'special order', meaning that you have requested this specific item based on your own research and agree that this meets your needs fully. John Mitchell Electrical do not accept any liability if the product is not as expected, this includes but is not limited to: Colour, Size, Features, etc.

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For special orders we will require a minimum deposit of 30% inclusive of VAT.

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We may accept a full refund for a special order item if we are notified early enough for us to cancel the order with the supplier, so long as it satisfies their terms (this is usually within 48 hours of the order being placed). Outside of this we may offer a partial refund, minus any costs incurred to us from the supplier, such as a 're-stocking fee'. Unless a special order item is faulty we will not accept any returns outside what is detailed within this policy.

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Damaged Products -

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Unfortunately sometimes things don't quite go to plan, as such if we deliver an item that is damaged we will offer to:

- Exchange the product

- Give a partial refund value (depending upon the severity)

- Return the product and issue a full refund

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IMPORTANT - It is the responsibility of the recipient of the product to take reasonable steps to inspect the condition of the product, any damage MUST be reported to the delivery team before they leave. We will not accept any damage claims outside of this policy's terms.

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'Change of Mind' and Returns Policy -
 

Due to the nature of domestic appliances, it is not always appropriate, nor sanitary to return goods that have been delivered and/or used. As such We do not offer a 'change of mind' policy on delivered products that have been opened. This applies to purchases made in-store and over the phone. Your statutory rights are unaffected.

It is the responsibility of the customer to provide accurate information during the sales process. This includes information such as; measurements, colours and required features, etc. This information is used to recommend products during the sales process. If the information provided turns out to be incorrect, such as dimensions and the product has already been delivered and un-packaged, a 're-stocking' fee may be deducted from any refund due. This is to cover any loss incurred by the company as well as any reduction in selling price due to the item no longer being 'pristine'. 

For appliances that have been opened and not used, we may accept a return on a case by case basis. However we may charge a 're-stocking' fee to cover any additional costs or losses incurred. such as transportation costs or a reduction in selling price passed on to the next customer, due to the product no-longer being 'pristine'.

The policy or it's contents does not affect your statutory rights.

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Installation Policy -
 

We do not use electricians for our electrical installations, as such we only install to existing, suitable connections. All of our installs are carried out by trained, competent and fully insured individuals. All installations are accepted on the understanding that the relevant connections in the property are suitable and are in a good, safe condition. If the condition of the connections are in an unsuitable or unsafe condition, we will notify you and offer to;

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- Leave the appliance with you, allowing you to organise a solution, such as a plumber or electrician to 'make good' the connections (if you would like us to return to complete the installation after the issue has been resolved, we may make an extra charge for the added visit).

- Offer a full or partial refund on the installation charge, depending upon how far into the installation the fault becomes apparent. 

For certain appliances we may not offer any installation options. Instead we may recommend local trades people suitable for the type of installation required. Any recommendations are purely that, we do not require you to use any particular installer, recommended or otherwise. No third party installer, conducts their work on our behalf and is instead a separate entity. As such any payments, communication or should any complaints arise for work undertaken, this is to be conducted between the two parties directly.

If an appliance is found to be faulty due to improper installation, a manufacturer is within their right to void any warranty they have offered on said product. If the appliance has been installed by anyone other than us, we will not be in a position to provide any further assistance, once the manufacturer has given their decision.

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Customer Data -
 

We do not collect nor do we store any customer data while making use of our site, unless agreed upon prior to it's use.

Third Party Links -
 

Any and all links redirecting users to third party websites have been checked in order to confirm their safety and legitimacy. Visitors are however reminded to exercise caution when using links that redirect away from www.johnmitchellelectrical.co.uk. Always use safe online practices and be cautious when giving out personal information. If you believe a link is not legitimate or poses a threat to others, please report it via 01376 550 770. Any content or views hosted on third party websites are not those of John Mitchell Electrical and it's team.

Images/Content -
 

Any and all images/content displayed on this site are done so with the permission of the copyright holders/owners. No permission is given for these images to be duplicated and/or distributed for any other purpose unless prior permission has been granted by the sites (www.johnmitchellelectrical.co.uk) owners. Images and content is vetted to check their suitability before going live on the site. if there are any privacy issues or concerns as to the nature of this content, we ask that you contact us as soon as possible.
 

Promotional Material -
 

Any and all promotional material hosted on our site is checked for it's accuracy prior to publishing. Although we do our best to keep this information up to date, from time to time promotional material may remain on site past it's intended time-frame. If so we reserve the right to correct this prior to the purchase of a product and does not give the automatic right for any promotional offers to be claimed. All promotions are not those of John Mitchell Electrical, as such we only advertise and inform on behalf of the promotion owner. All liability rests with the promotions owners directly.
 

Prices -
 

Whilst we do not directly display prices of the products ourselves, we may host a manufacturers promotional material from time to time, this is checked for its accuracy prior to publishing. It is possible for material to remain published even after the promotion has ended, this does not give the automatic right of a customer to redeem any price/offer displayed. We reserve the right to correct this information prior to purchase. We reserve the right to cease a promotion at any time.
 

WEEE/RECYCLING Information/Policy - 
 

In 2007 the UK government introduced new rules to help lower the amount of electronic waste heading to landfill, we are committed to being a part of the solution. Newer items that are recyclable can be identified by being marked with a symbol of a wheelie bin with a cross through it.

Following government guidelines we offer a WEEE/recycling service to all our customers. Please see below for details, for clarification please ask in store or call on 01376 550 770.
- The WEEE/recycled item needs to be of equivalent size (or smaller) than the newly purchased good(s), this is due to space constraints on our delivery van.
- This service is free of charge to customers who are able to transport the item themselves to the premises/collection point listed, we ask that this be within 28 days of purchase (John Mitchell Electrical, 24-26 Fairfield Road, Braintree, CM7 3HF). 
- We offer collection of WEEE/Recycling, this can only be done when we are delivering to the same premises. We may also need to charge a transport fee.
- WEEE/recycling must be in a fit/safe state for handling, e.g. No gas leaks, no sharps, no chemical substances and no compromised batteries (not an exhaustive list, please check in store for more details).

For more local waste management authority information, please refer to www.braintree.gov.uk/bins-waste-recycling/recycling-centres-recycling-banks/3

For more information on the benefits of recycling, please refer to

www.recyclenow.com
 

'5% Off your next appliance' Leaflet Coupon Terms & Conditions -
 

Please note that due to a printing error, the coupon expiry date showed as 31/03/2025. This has been updated to the correct date of 31/03/2026 with a handwritten '6' to cover the incorrect date. All coupons are valid up to this new handwritten date.

John Mitchell Electrical - Leaflet coupon offer: conditions are set and controlled exclusively by us. As such we will have final say on any interpretation of terms set. Anything that is not covered by these terms, please confirm by calling on 01376 550 770 and asking a member of management.

Expiration Date: Each coupon has displayed an 'expiry date' of 31/03/2026 (please note, due to a printing error, the expiry date showed as 31/03/2025. This has been updated to the correct date of 31/03/2026 with a handwritten '6' to cover the incorrect date. All coupons are valid up to this new handwritten date). This is the final date (inclusive) in which this offer may be redeemed by any person(s), as long as all other terms are met. No redemption of the offer will be allowed for any reason past this date.

Restrictions / Terms & Conditions:
i). This coupon offer is single use Only. one coupon offer may be redeemed per household. Multiple use is prohibited. each coupon may only be used once. Once a person or household has redeemed one coupon offer they may not make use of another.
ii). A total reduction of 5% (inclusive of vat) is to be made from one, full priced, large kitchen appliance at point of purchase.
iii). Discount is limited to one large kitchen appliance (mda) only.
iv). discount may not be claimed against multiple purchases and/or costs of delivery, installation or disposal services.
v). Coupon offer may not be used in conjunction with any other offers.
vi). Coupon must be presented at point of purchase in order to claim this offer.
vii). Offer valid for persons residing within our general operating area. UK residents only.
viii). Any person(s) suspected of not abiding by these terms may be refused service and access to any offers. This will be at our discretion.
ix). Any fraudulent claims will result in termination of your rights to use our business for goods and/or services permanently. We also hold the right to seek legal repercussions, in order to recoup any losses and/or damages.
x). Your statutory rights are not affected by this promotion.
xi). Small domestic appliances (sda) are excluded from this promotion. This includes but is not limited to; Kettles, toasters, blenders, radiators, vacuum cleaners, air fryers, microwaves and cooker hoods.
xii). This promotion solely applies to customers of John Mitchell Electrical. There may be no use within any linked businesses, including but not limited to 'Mitchells Kitchens 2019' or 'JMD Rentals'.
xiii). All terms & conditions and restrictions must be met at all times in order to claim this offer.

Language:
We/Us/Our - John Mitchell Electrical and it's management.
Offer - Any Benefit due to the customer contained within the coupons wording, located on our leaflet.
Coupon Offer - Offer presented as part of our leaflet campaign.
General Operating Area - A radius of up to a maximum of 15 miles from 24-26 Fairfield Road, Braintree, CM7 3HF, in which we provide our services, such as delivery, installation and disposal.
Large Kitchen Appliance - A product defined within the major domestic appliance (MDA) category. This includes but is not limited to; Cookers, Washing Machines, Tumble Dryers, Fridge/Freezers, Dishwashers, Ovens and Hobs.





We reserve the right to update/change our privacy policy if we deem necessary. All information is accurate as of 08.04.2025. Reasonable steps have been taken to authenticate information displayed on this site, however if any information is incorrect or out of date, please report it via 01376 550 770, where we will be able to provide corrected/updated information. This policy is presented as a guide and is not an exhaustive list of every policy. If you have any specific queries, then please contact us directly.